Service
Every effort will be made to make each and every transaction a pleasant experience for the customer. Since each shirt is customized according to order, please allow up to 3-4 days before we ship. All shirts are finished and shipped from our headquarters in Southern California.

Special Requests
If you have a special request, Custom Pilot Shirts will make every effort to respond in a timely manner. We will also make every effort to comply with your order and if we cannot we will do our best to attempt to give you a satisfactory explanation as to why.

Return Policy
30 Day Return Policy from the date of arrival. We have done our best to describe our shirts on this site. We realize that when ordering online you do not have a chance to see the shirts up close before purchase. So if you are not satisfied when you get your shirts you may return them. *Satisfaction Guaranteed* Customer pays return shipping unless Custom Pilot Shirts shipped an order that was processed incorrectly or customized not according to order. In that case, we pay return shipping and will ship out the correct order. You choosing an incorrect size is not a reason for us to pay return shipping. You are responsible for selecting the correct size after following the comprehensive but simple sizing instructions. When in doubt or you think you might be between sizes, go to the next larger size. *Returned shirts must be in original packaging and not used, soiled, or washed. Each returned shirt must be in as new condition for potential resale. The bottom line is that we are very reasonable and will listen to your concerns! We appreciate our customers.

Privacy and Order Security
We will ALWAYS keep all of your information private and will NEVER share it with 3rd parties. We won’t even ask you if we can share your information…period. We value your privacy. Any testimonials that are published to this website will be de-identified except perhaps for your initials and location. All transactions via credit card transmitted over the internet are done in a secure manner using SSL encryption technology. We never even keep your credit card information.

Sales Tax
Only shirts shipped to California addresses are subject to sales tax.